Bookings

• Your booking is not complete until you have received a booking confirmation from us. Please make sure you receive a booking confirmation before you attend a class. If you do not receive confirmation please contact us by phone or e-mail.
• All classes are offered by us subject to availability. We do not guarantee availability at any time.
• Bookings can be made via the online booking system, through an e-mail to info@ilovepilates.org.uk or over the phone. It is your responsibility to ensure that you have made your booking and submitted payment correctly.

Payments

• Payment for your class, private lesson, course or workshop can be made by credit card or debit card. Payments can be made online or over the phone.
• Payments must be made prior to all private lessons and classes.
• Payments made cannot be refunded.

Cancellation Policy

• 12 hours notice is required to cancel or change any class booking, or the full fee will be charged.
• 24 hours notice is required to cancel or change any private lesson, course or workshop or the full fee will be charged.

Group Classes

• All group classes are 1 hour long.
• Class sizes are limited to ensure the best results for all participants.
• Payments must be made prior to classes.
• Beginners are welcome to all classes, though we highly recommend starting with a beginner class.
• Clients with an injury or illness may be required to do a private Pilates introduction before joining a class. Please enquire if this is you.

Private Lessons

• Private lessons require at least 24 hours notice to arrange booking.
• Private lessons must be used within the following times, from the date of purchase: 1 lesson: within 1 month, 5 lessons: within 3 months, 10 lessons: within 6 months.
• Private matwork lessons take place in the client’s home or place of work, as arranged.

Lateness Policy

• I Love Pilates operates a policy which prevents you taking part in a class if you are more than 10 minutes late. This policy is in place to prevent injury and to be mindful of the teacher and other participants in the class.